{"id":1305,"date":"2024-06-18T11:58:16","date_gmt":"2024-06-18T15:58:16","guid":{"rendered":"https:\/\/monfidele.ca\/?page_id=1305"},"modified":"2026-01-31T18:42:33","modified_gmt":"2026-01-31T23:42:33","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/monfidele.ca\/fr\/remboursements_retours\/","title":{"rendered":"Retours et remboursements"},"content":{"rendered":"\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-abdd4d25 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Retours<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Puisque toutes nos cr\u00e9ations sont enti\u00e8rement personnalis\u00e9es, aucun retour ne sera accept\u00e9. <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avant de passer une commande, nous vous demandons de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Valider \u00e0 nouveau les options de personnalisation s\u00e9lectionn\u00e9es;<\/li>\n\n\n\n<li>Vous assurer que les renseignements que vous nous avez fournis sont exacts (ex.: dates de vie de votre animal);<\/li>\n\n\n\n<li>V\u00e9rifier que les options que vous avez choisies correspondent aux crit\u00e8res mentionn\u00e9s lors de la prise de commande.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns has-border-color has-secondary-border-color is-layout-flex wp-container-core-columns-is-layout-011d0c98 wp-block-columns-is-layout-flex\" style=\"border-width:1px;border-radius:2px;padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">Liens rapides<\/h5>\n\n\n\n<p class=\"has-custom-color-1-color has-text-color has-link-color has-small-font-size wp-elements-1 wp-block-paragraph\" style=\"padding-top:0px;padding-right:2px;padding-bottom:0px\"><a href=\"https:\/\/monfidele.ca\/dimensions-presentoir-a-collier\/\" data-type=\"page\" data-id=\"2400\" target=\"_blank\" rel=\"noreferrer noopener\">Dimensions pr\u00e9sentoir \u00e0 collier petit coffret<\/a> | <a href=\"https:\/\/monfidele.ca\/dimensions-presentoir-a-collier-grand-coffret\/\" data-type=\"page\" data-id=\"2727\" target=\"_blank\" rel=\"noreferrer noopener\">Dimensions pr\u00e9sentoir \u00e0 collier grand coffret<\/a><br><a href=\"https:\/\/monfidele.ca\/espace-pour-cendres-petit-coffret\/\" data-type=\"page\" data-id=\"2734\" target=\"_blank\" rel=\"noreferrer noopener\">Dimensions espace pour cendres petit coffret<\/a> | <a href=\"https:\/\/monfidele.ca\/espace-pour-cendres-grand-coffret\/\" data-type=\"page\" data-id=\"2751\" target=\"_blank\" rel=\"noreferrer noopener\">Dimensions espace pour cendres grand coffret<\/a><br><a href=\"https:\/\/monfidele.ca\/instructions-photo-de-la-patte\/\" data-type=\"page\" data-id=\"2404\" target=\"_blank\" rel=\"noreferrer noopener\">Instructions photo de la patte<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Puisque nous souhaitons votre enti\u00e8re satisfaction, nous nous engageons \u00e0 entrer en contact  avec vous si nous avons un doute sur un renseignement ou un fichier que vous nous avez envoy\u00e9. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exemples:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mot qui semble mal orthographi\u00e9;<\/li>\n\n\n\n<li>Photo qui ne semble pas \u00eatre en lien avec votre animal;<\/li>\n\n\n\n<li>Photo de trop mauvaise qualit\u00e9.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Remboursements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aucun remboursement ne sera admissible \u00e0 moins que le produit soit endommag\u00e9. Si c&rsquo;est le cas, nous vous demandons d&rsquo;<a href=\"https:\/\/monfidele.ca\/nous-joindre\/\" data-type=\"page\" data-id=\"1214\">entrer en contact avec nous<\/a> afin de discuter de la situation. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre demande de remboursement est approuv\u00e9e,  un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0  votre m\u00e9thode originale de paiement dans un d\u00e9lai de dix (10) jours ouvrables.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Vous avez d&rsquo;autres questions?<\/strong><br>N&rsquo;h\u00e9sitez pas \u00e0 entrer en contact avec nous.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-d61d70aa wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/monfidele.ca\/nous-joindre\/\">Nous joindre<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Avant de passer une commande, nous vous invitons \u00e0 prendre connaissance de notre politique de retours et de remboursements.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"Coffrets urnes pour animaux de compagnie Qu\u00e9bec - remboursement impossible en raison de la personnalisation de chaque coffret","jetpack_seo_html_title":"Retours et remboursements coffrets comm\u00e9moratifs Mon Fid\u00e8le","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-1305","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/Pf33g4-l3","_links":{"self":[{"href":"https:\/\/monfidele.ca\/fr\/wp-json\/wp\/v2\/pages\/1305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/monfidele.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/monfidele.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/monfidele.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/monfidele.ca\/fr\/wp-json\/wp\/v2\/comments?post=1305"}],"version-history":[{"count":43,"href":"https:\/\/monfidele.ca\/fr\/wp-json\/wp\/v2\/pages\/1305\/revisions"}],"predecessor-version":[{"id":6443,"href":"https:\/\/monfidele.ca\/fr\/wp-json\/wp\/v2\/pages\/1305\/revisions\/6443"}],"wp:attachment":[{"href":"https:\/\/monfidele.ca\/fr\/wp-json\/wp\/v2\/media?parent=1305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}